Troubleshooting & Questions

General troubleshooting and answers to questions

Where are you with the move from Troika to WealthWorks+? We want to move to a full web based system!
Currently, both Troika and WealthWorks+ continue to operate side by side. Development of WealthWorks+ continues - any new features introduced, documented wi...
Tue, 12 Dec, 2023 at 10:35 AM
I've added a new contact in Troika, but I can't see it in WealthWorks+. Why?
If you can't see a contact you are expecting in WealthWorks+, it is possible that the contact was added in Troika, since the WealthWorks+ 4.12.1 release...
Tue, 12 Sep, 2023 at 11:04 AM
Which Statutory Forms are available in WealthWorks+?
The following Statutory Forms can now be generated in WealthWorks+, for the following jurisdictions. Gibraltar                        FAR01 Annual Ret...
Fri, 5 Jul, 2024 at 12:59 PM
Why is the address not pulling through into my report?
An address not showing as expected on a report could be as a result of a number of things, including: Has the address been entered against the contact/...
Fri, 5 Jul, 2024 at 12:47 PM
Why am I unable to see any contact records in my Contact Directory in WealthWorks+?
In the event other areas in WealthWorks+ appear to be loading as expected, but the Contact Directory seen within WealthWorks+ > Contacts > Contact Dir...
Tue, 21 May, 2024 at 9:59 AM