General Troubleshooting
Occasionally Troika program files can be damaged. When this occurs, you can no longer access your Troika programs, and it is possible you may see warnings l...
Tue, 11 Nov, 2025 at 9:38 AM
Our standard installations from mid-2022 will default to use Microsoft Access Runtime 365, 32-bit. Some organisations prefer to utilise existing Microso...
Thu, 9 Apr, 2026 at 4:45 PM
MSAccess 2016, 2019 and 2021 all require an additional configuration setting. Without this, it is possible you will see the following error when loading Tro...
Wed, 5 Apr, 2023 at 1:53 PM
There are some features that are common to many screens within Troika. For ease of reference these are listed here. Date Fields Date fields shoul...
Tue, 30 Apr, 2019 at 12:59 PM
Absolutely! We welcome your ideas for improving our system. Any requests should initially be logged through our support team, who can be contacted here...
Thu, 9 Apr, 2026 at 4:53 PM
Some users may receive the below error when trying to use Manual Time Entry to post their time within the Troika Time & Billing module: The users ...
Thu, 23 Jan, 2020 at 3:55 PM
Some users may receive one of the below errors from Troika when trying to access WealthWorks+ from the Troika Desktop: Error 429 (ActiveX component can&#...
Thu, 9 Apr, 2026 at 4:48 PM
In our experience, it is often not a manual users are looking for, but assistance and guidance on how to do something. This can often be achieved with our ...
Thu, 9 Apr, 2026 at 4:41 PM
Where Troika is already installed and set to utilise an existing Microsoft Office 32-bit installation, any MSOffice reinstallation Troika is expecting would...
Mon, 17 Apr, 2023 at 1:42 PM
I get an error when running a Share Certificate within Troika Administrator. How can I resolve this?
Both Troika Administrator and IHT Forms use Acrobat PDF files to generate statutory forms for various jurisdictions. Occasionally users may see the followi...
Thu, 18 May, 2023 at 1:59 PM