Some users may receive one of the below errors from Troika when trying to access WealthWorks+ from the Troika Desktop:
Error 429 (ActiveX component can't create object) in procedure mnFileFish_Click of Form StartMenu
Error -2147221164 (Class not registered) in procedure mnFileFish_Click of Form StartMenu
The users affected will be those who have not had the Troika 2.09 Pre-Requisite Installer run on their installation.
Resolution
Ask your IT department to confirm that the Troika 2.09 Pre-Requisite Installer has not previously been run on the desktop. This can be checked within Control Panel > Programs and Features:
If not, arrange for the Troika 2.09 Pre-Requisite Installer to be run on the desktop. The installer and steps to run the installer can be found here.
In the event of any further queries, please contact support.
This article was last reviewed 03/2023.