thewealthworks Customer Support Portal

System Licensing

This release of WealthWorks+ requires a system license key to be added, to allow the system to be used in a full licensed mode. A license key will be emailed to your system administrator. Please save the license key file to an accessible folder.

After installing the update to 4.19.0, sign in with the system administrator account and navigate to Options > System Administration and select the System License tab.  In the Import License section of the page click the upload license button and browse to the license key file.  Wait for the confirmation that the license has been applied.  

Alternatively you can copy and paste the license text directly into the license key field and click Import System License. Wait for the confirmation that the license has been applied.  

The System License section will always display your current license details, along with the type of license and expiry date.

Please note, each user must have their own unique user account.  Users re-using the same login credentials will now be alerted at login.  Exceeding the number of concurrent users will also alert users at login, except where an enterprise wide license has been applied.

Reports

Any new reports added in this and future releases will not be dependent on a specific permission by default. If you wish users to have restricted access to reports, we recommend reviewing the report 'dependent on' permissions via the System Administration > Reports page.

New Features

1. Sign in with Microsoft
2. Risk Assessments
   
   

Other changes and fixes can be found at the end of this article.

Sign in with Microsoft

The option to sign in to WealthWorks+ with a Microsoft account is available in this release.  You can use your existing Microsoft account (either personal or work/school) to authenticate and access WealthWorks+ instead of using your existing account username and password, creating a seamless sign in process.  Sign in with Microsoft requires your installation of WealthWorks+ to use secure Https (secure http), and we can offer assistance in enabling Https. 

To enable this feature, please contact our Support team for assistance.  Once enabled users will need to give permission to sign in using their Microsoft account.  Users also have the option of revoking permission to gain access to WealthWorks+.

If you have enabled 2 Factor Authentication (2FA) using an authenticator app, this will still operate if you choose to enable Sign in with Microsoft.

Each user should have the email address for which they have a Microsoft Account, added to the contact details in WealthWorks+.  Go to the Options > System Administration menu category and select the User Administration tab.  For each user, click on the contact link to open the contact record.  Add the email address to Email 1, 2 or 3, found in the contact details tab, Internet portlet.  

Please Note: If more than one contact record has the same email address, the Sign in with Microsoft using this email, will not grant access to WealthWorks+.  

Signing In

When enabled, the user should now see the Sign in with Microsoft button when accessing WealthWorks+.  If clicked, and the email address is found to have a Microsoft Account, a permission screen is displayed for the user to grant access to WealthWorks+ using their Microsoft Account. Click Accept.

Signing Out

If the user signs out of the application, this will not sign them out of their Microsoft Account.  When accessing WealthWorks+ again, they can continue to sign back in with Microsoft by clicking the button.  The permission request will no longer be displayed.

Revoking access using Microsoft Account

The user should login into Microsoft with the account they are using.  Go to the page https://myapps.microsoft.com 

Find the WealthWorks+ application in the list of applications and click 'manage your application'. 

Click the Revoke consent button.

See also https://myaccount.microsoft.com for details of the users sign in's to WealthWorks+.

Risk Assessments

Risk Assessments setup in Troika Administrator can now be answered, assessed and completed in WealthWorks+.  Running a Risk Assessment for an entity will update the current compliance risk level which is displayed on the entity listing, the compliance portlet for the entity, the reviews tab for an entity and also on the Risk Dashboards.  A Risk Assessment is mandatory to be able to change the compliance risk level for the entity.

The setup and maintenance of the individual Risk Assessment questions will be made available in WealthWorks+ in a future release.  

If you have created your own roles for users, grant the following permissions to allow users the ability to view, add, edit and delete Risk Assessments:

• Entity Details > Reviews and Risk Assessments > Risk Reviews.  Grant the attribute View, Add, Edit and Delete as required.

Access to the Risk Assessments can be granted to users via the following built-in roles provided by WealthWorks+:

WealthWorks+ supports multiple versions of Risk Assessment Types for each entity type. Each Risk Assessment Type has unique questions, risk levels and risk weightings for each response made.  Risk Assessment Types can be enabled and disabled, especially useful if more recent, updated versions of Risk Assessments need to be enabled, and older versions disabled.

When access is granted, go to the Main menu category, Entities > Risk Assessments, to create new Risk Assessments, continue existing Risk Assessments and to mark a Risk Assessment as 'complete'.

Click 'New Risk Assessment', select the entity by typing in the characters of the file name, and then select the Risk Assessment Type to run.  Click Start.

The Risk Assessment is presented in 4 sections: -

• Risk Questions.  Questions appear in one list by default but can be setup to split questions into more than one section on request.
• Risk Management.  If any question responses identify an area of risk, that risk will be highlighted here, and the user has the opportunity to provide more information about how that risk will be managed.
• Compliance Risk Level.  A risk level is calculated based on the responses made. The risk level can be overridden by any user, and the user making the decision to override the risk level is clearly displayed.
• Sign off.  4 levels of user needs to be made for all Risk Assessments.  In this release, the same user can sign all levels, but this will be clearly recorded. The sign off level labels can be amended in Options > System Administration > Other Settings.

Click on the Risk Question section to start responding to questions. Click on the question to display the response options. Responses can be a selection from a list, a numeric or financial value, a date or free text.   Mandatory questions are displayed with a red asterisk.  Move through the questions and click save.  Users can leave the risk assessment at any point in time, and different users can respond to different questions collaboratively in the same assessment. 

Providing additional information in the Risk Management section is optional, but is saved with the Risk Assessment if entered.  The compliance risk level will calculate as questioned are responded to, even if not all the questions have been completed.  A badge is displayed if this is the case and mandatory questions are yet to be answered.  

All users have the option to override the risk level, but this is clearly displayed separately from the calculated risk level and audited. Sign off the assessment for all levels.  

Risk Assessments must be completed by clicking the 'complete' button within WealthWorks+, even if the Risk Assessment was started in Troika Administrator. The complete button will not be available if unanswered mandatory questions remain. 

Once completed, the Risk Assessment is not displayed in the list of outstanding Risk Assessments.  Completed Risk Assessments can be accessed via the Entity Details > Reviews tab as a report.

Other Changes

32199    Contact titles can now be up to 50 characters long.  Amend these in Options > Configuration > Maintain Lists.

32229    Entity List and Dashboard filters can now have multiple selections of Jurisdictions in the same filter.

33098    Entity List and Dashboard filters can now have multiple selections of Entity Type in the same filter.

25648    The company registration number is available as an optional field in the managed and non-managed entity list.

33099    The registers list, Directors Register view has optional columns for registration number and Alternate To

35752    The compliance risk level is now a default column in the entity list, and has badge colours inline with its risk level.

36114    Companies set with Jurisdiction Hong Kong, Singapore and Malaysia (including Labuan) will no longer display the call status columns, where previously they would state Nil Paid for No Par Value shares.

36133    The members register table, now displays by default the % of total allotted shares the member currently has.

36143    The manage share issues table, has improved column descriptions for the ratio of cash / kind.

36286    When adding new calls to share capital, if the Nominal is 0.00, the nominal paid will also default to 0.00.

10788    The Register of Directors report displays Occupation, and Ethnic Group (when enabled).

Fixes

34943    A correction has been made to the user account control filters which prevented contact only records being displayed.

35281    A correction has been made to the optional control levels in onboarding not listing contact only records.

35291    A change has been made to prevent an error message when exporting the register list table.

35735    The risk analysis dashboards has been amended to use overridden compliance levels where used.

35206    A correction to the display of users contact file name has been made in the System Administration page.

35703    The Risk Assessment report amended to use overridden compliance levels where used.

20581    The alignment of data in the profile report for Beneficial Owners and Controllers has been improved.

36128    A correction has been made to prevent accessing the security log via the My profile page by non Administrators.

35965    A correction has been made to the Staff Daily Timesheet Check report to fix an error with repeating rows.

35238    A correction has been made to the search result labels for Surname and Forename for non-individual contact types.

35247    A correction has been made to the search result labels for fund details.

36129    A correction to the Staff Timesheet Report filter by activity code has been made.